Refund & Return

Refund Policy
-We accept refunds and exchanges.
-We will get back to you in 1-2 working days after we receive the returned item or return tracking number.
-You can check the status of your refund in Your Orders tab. Refund will be returned to your original payment account.

Returns
-Items shipped from Neonjacc.com can be returned within 30 days after the receipt of the item.
-To be eligible for a return, the item must be unused and undamaged with the original package.
-You can request return of defective item for exchange or refund within 30 days of the receipt.
-Please take note that the seller will not shoulder the return shipping costs except for the defect issues caused by seller.
-Sale items cannot be exchanged, but can be returned for refund instead.

Late or missing refunds (if applicable) 
-If you haven’t received a refund yet, kindly check your bank account again. 
-Then contact your credit card company. It may take some time before your refund is officially posted. 
-You may also contact your bank. There is commonly a period of processing time before a refund is posted. 

-If you’ve done all of this and you still have not received your refund, please contact us at neonjaccstore@hotmail.com